Lenovo Windows 7 Upgrade, part 2

by david 30. September 2009 19:23

So, it's now been 21 days and I'm still waiting for Lenovo to validate my free Windows 7 upgrade.  I have chased them up again, and this is the e-mail reply that I received today: "Dear David, Please, be patient, our team needs some more time for checking all received POPs. Once your POP is validated you will receive a confirmation e-mail. Best regards Jana".

My question is: when should a customers patience end and be regarded as bad customer service?

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About the author

David
I'm a C# developer having worked with .Net since it was in beta.  Before that I mainly worked in C and C++.  I have been developing commercial software for more than 20 years.  I also mess around with microprocesors, but that's just for fun.  I live near Cambridge, England and at the moment I'm contracted to one of the departments at Cambridge University.